To view Frequently Asked Questions about Online Ordering, including Home Ice Cream's Cool Cube, Click Here
- Gluten in Home Ice Cream products
- Peanuts and other nuts in Home Ice Cream products
- GMO Status of Home Ice Cream products
- Halal Enquires
- Animal Products
- Factory Accreditation
- How can I buy Home Ice Cream?
- How do I find out if Home Ice Cream is delivered in my street?
- Preservatives in Home Ice Cream Products
- Natural Colours
- Artificial Colours
- I don't have the option of "direct to your door" when I login?
Gluten in Home Ice Cream products
The following products do not contain gluten or glucose.
- Product Code 14 – Natural Fruit and Juice Bar
- Product Code 32 - Just Lite
The following products contain maize based glucose.
- Product Code 2 – Raspberry Split
- Product Code 3 – Natural Bowen Mango Bar
- Product Code 5 – 2 L All Natural Vanilla
- Product Code 8 – Water Ice Blocks
- Product Code 13 - Strawberry Sundae
- Product Code 16 – Natural Pine Lime Split
- Product Code 18 – Natural Chocolate Milk Bar
- Product Code 24 – Rum N Raisin
- Product Code 35 – Embrace French Vanilla
- Product Code 36 - Embrace Mango & Macadamia
- Product Code 47 - Banana Split All Natural
- Product Code 56 – Neo Star Cake
- Product Code 61 - All Natural Vanilla Cups
- Product Code 62 - All Natural Caramel Sundae
- Product Code 67 - Natural Boysenberry Yoghurt
- Product Code 71 - Sheer Indulgence
- Product Code 81 - Mini Hearts Strawberry
- Product Code 82 - Chocolate Sundae
- Product Code 84 - Natural Koolstix
- Product Code 90 - Surfs Up Bars
- Product Code 93 - SMS - Raspberry
- Product Code 95 - Nostalgia - Original Choc Chip
- Product Code 98 - White Hearts
The following contain maize based glucose and gluten free flour.
- Product Code 23 - Choc Coated Heart
- Product Code 34 - Natural Choc Dipped Banana Split
- Product Code 74 – Mini Hearts
Peanuts and other nuts in Home Ice Cream products
Due to the possible use of common lines, the possibility of traces of nuts cannot be totally eliminated from all products.
The following products are nut free as they are made first after the mix plant, pipe work, vats and machines have been washed and sanitised.
- Product Code 8 – Water Ice Blocks
- Product Code 14 – Fruit and Juice Bars
- Product Code 18 – Natural Chocolate Milk Bar
- Product Code 32 - Just Lite
- Product Code 84 – Natural Koolstix
- Product Code 85 - Slim Twin
- Product Code 93 - SMS Raspberry All Natural
GMO Status of Home Ice Cream products
None of the ingredients used in our products contain Genetically Modified Organisms.
The majority of the flavours that we use contain alcohol, which is used as a carrier for the flavour compounds.
The following products do not contain alcohol based flavours:
- Product Code 14 - Natural Fruit and Juice Bar
- Product Code 17 - Cone a Cino
- Product Code 18 - Natural Choc Milk Bars
- Product Code 87 - Nostalgia - Original Dutch Chocolate
- Product Code 89 - Honey & Macadamia Cone
- Product Code 36 - Embrace Mango & Macadamia
Emulsifiers (407, 410, 412, 460 and 471) are from vegetable origins.
Home Ice Cream products do not contain any animal fat (i.e. Lard, dripping, edible tallow, etc.). The fat in our ice creams comes from milk fat (which is present in milk, butter and butter milk powder).
All our current stabilisers used in the ice cream are of vegetable origins.
Cochineal is currently found in the Koolstix (#84), Natural Bowen Mango Bar (#3). Happy Jacks (#10).
Traces of Egg is found on some products as they may have come in contact with an ingredient which is made on a line used to make other ingredients containing egg. (These include: Double Choc #7, Chocolate Cone #11, Triple Up's Chocolate #68, Raspberry Jelly Top #59, Chewy Choc Triplets #50, Mini Maids #83 and Vanilla Iceberger #44).
Pixie Ice Cream Pty. Ltd. manufactures all of the products in the Home Ice Cream range. The factory has a certificate of accreditation as a Dairy Processor (114171-000), which is audited regularly by Safe Food Queensland.
The factory, as a holder of this accreditation, complies with the requirements of Queensland’s Food Production (Safety) Act 2000 and the Food Production (Safety) Regulation 2002.
This is achieved by utilising Hazard Analysis Critical Control Points (HACCP) as a process control measure to prevent the manufacture of out of specification product. All product manufactured at the factory is tested to comply with the National Food Standards Code.
The factory successfully passed the last audit, conducted in March 2010, from Safe Food Queensland.
Each fortnight you will hear the bell in your street at about the same time. Simply wait on the footpath and your driver will stop so you can choose from our colourful menu board. And because you buy in bulk saving cartons, you can enjoy special treats anytime, straight from our freezer to yours.
Home Ice Cream have successfully created their online ordering and it's now available Australia wide. The Cool Cube system is also available in selected areas of Queensland, New South Wales, Victoria, Western Australia, Northern Territory and ACT. Check your address online by clicking on the online ordering area on the left hand side or view what services are available to you by visiting the "Find Out When We're In Your Street" panel on the right hand side of the homepage.
To read more about any of our online ordering systems, click on the FAQ area.
How do I find out if Home Ice Cream is delivered in my street?
You can click on the panel on the home page of this website that says 'Find out when Delivery Dan will be in your street" or you can call the number nearest to you or the National Office on (07) 4699 9980.
**Please Note: Adelaide residents need to contact the National Office on 1800 061 805 or 07 46 99 99 80 to find out when Home Ice Cream will be available in their street next!**
Preservatives in Home Ice Cream Products
Home Ice Cream does not use preservatives in their ice cream and ice blocks.
However, preservatives may be in some of the inclusions used. Currently, only the following products contain preservatives:
Product: 1.2 Ltr French Vanilla with Raspberry Coulis
Inclusion: Vinegar used in the Raspberry Coulis
Preservative Used: 220
Where Do The Natural Colours Come From?
100 Curcumin - De-flavoured Turmeric
101 Riboflavin - Orange yellow colour found in green vegetables and malted barley
120 Cochineal - Red colour extracted from certain scale insects
140 Chlorophyll - Extracted from grass or lucerne
141 Copper Chlorophyll - Extracted from dried grass or lucerne
150a Caramel - Cooked sugar
160a B-Carotene - Orange yellow colour found in carrots
160b Annatto - Orange colour from the seed of the Annatto tree
161 Xanthophylls - lutein Yellow to reddish colour from marigolds
163 Anthocyanin - Red colour extracted from grape skin or red cabbage
Natural Plant Extract (Water, Koolstix, Happy Jack) Gardenia Blue Pigment - Blue colour extracted from the fruit of Gardenia jasminoids
Berry Extract (Raspberry Split) Berry Concentrate - Red colour from chokeberry and elderberry
I don't have the option of "direct to your door" when I login?
That will be because you are in a Cool Cube only service area. You are able to order online but only with our cool cube system. This is most likely because of council regulations in your area.
